Objective
Find out where operational policy breaks down in restaurants, without assuming the cause was training.
Method
A user research study with restaurant managers, identifying pain points and needs before any interface existed.
Findings
Most failures came from finding policies. The policies existed, but staff couldn’t find the current version when they needed it.
Impact
Designed and prototyped a management system in Adobe XD and Figma, built around intuitive navigation, clear information hierarchy and streamlined operations. This is the full discovery to prototype arc, and it is the piece of work closest to how I would approach a product problem today.
